Refund policy
Last updated: January 5, 2026
At The Wedding Times, every newspaper is custom-designed and made specifically for your wedding. Because each order is personalized and produced just for you, we do not accept returns or offer refunds for changes of mind, incorrect information provided by the customer, or other reasons unrelated to a defect or error on our part.
We want you to be completely happy with your newspaper, which is why we provide a digital proof for your approval before anything goes to print.
Custom Orders
All wedding newspapers are custom-made and personalized based on the information, photos, and instructions you provide.
Once you approve your digital proof and your newspaper goes into production, your order cannot be canceled or refunded due to a change of mind.
Please carefully review your digital proof before approving it for printing. You are responsible for confirming that all names, dates, photos, wording, and other information are correct.
Errors or Issues With Your Order
If your newspapers arrive with a printing defect, significant damage, or an error caused by us, please contact us within 7 days of delivery at:
Please include your order number, a description of the issue, and clear photos showing the problem.
If the issue is determined to be the result of an error on our part or a production issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Damage During Shipping
We carefully package our newspapers for delivery. However, if your order arrives damaged during shipping, please contact us within 7 days of delivery with photos of the damaged packaging and newspapers.
We will review the issue and work with you on an appropriate resolution.
Customer-Provided Information
The Wedding Times is not responsible for errors resulting from information, photographs, or instructions provided by the customer.
This includes, but is not limited to:
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Misspelled names
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Incorrect wedding dates
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Incorrect stories or details
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Incorrect photographs
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Missing information
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Incorrect quantities ordered
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Changes requested after the final proof has been approved
Please review your digital proof carefully before approving it for printing.
Order Cancellations
Because our newspapers are custom-designed and production begins specifically for your order, cancellation requests must be made before your design has entered production.
Once your order has entered the design or production process, we may be unable to cancel or refund the order.
If you need to request a cancellation, please contact us as soon as possible at:
Refunds
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Contact Us
If you have any questions about our Return & Refund Policy or believe there is an issue with your order, please contact us:
The Wedding Times
Email: hello@theweddingtimes.co